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← All guidesSEQUENCES · DRIP FOLLOW-UPS

Follow up like a person — without remembering to.

A sequence is a set of messages sent over days. Each step waits, can check whether the contact replied, and the whole thing stops when they answer or opt out.

01 · WRITE THE STEPS

Each step: a wait, a condition and a message.

Open Sequences → New sequence and give it a name. For each step set how long to wait after the previous one (days and hours), when it should run, and the message — variables like [name] work as in campaigns.

  • Always: send regardless of replies.
  • No reply: only if the contact hasn't answered yet.
  • Replied: only for contacts who did answer — a thank-you, for example.
Sequence editor with a step, its wait and condition
The sequence editor in the real extension
02 · EXIT RULES

Stop when they reply, or say a keyword.

Stop when the contact replies is on by default, so nobody gets a reminder after they've answered. Add stop keywords (stop, cancel, لا شكرا) to end the sequence for that person, and optionally tag them when they do.

  • People on your opt-out list are removed from every sequence immediately.
  • Steps set to Replied still run for people who answered.
03 · ENROL CONTACTS

Start from a campaign, a file or a pasted list.

Choose Enrol contacts. From a campaign enrols the people it reached who haven't replied — perfect for a second nudge. You can also drop an Excel or CSV file, or paste one number and name per line.

  • Duplicates, opt-outs and invalid numbers are skipped and counted.
04 · ACTIVATE AND WATCH

Activate it and see where everyone is.

Press Activate. Wassender checks for due steps in the background and sends them with the same pacing, daily limit, sending hours and opt-out rules as your campaigns. Open a sequence to see each contact's current step.

  • Steps send while WhatsApp Web is open on this computer.
  • Designing is free; activating a sequence needs Unlimited.

Copy this: a three-step order follow-up

StepWait · conditionMessage
1Right away · AlwaysHi [name] 👋 How was your order? Reply 1 if all good, 2 if you need help.
22 days · No replyHi [name], just checking in — anything we can help with?
31 day · RepliedThanks for your reply, [name] 🙏 Here's 10% off your next order: THANKS10

Mona replies “1” after step 1: step 2 is skipped (she replied) and step 3 thanks her a day later. Omar never replies: he gets step 2 after two days, and step 3 never reaches him.

Note: in this example Stop when the contact replies must be off, otherwise Mona leaves the sequence at her first reply and step 3 never runs.

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Answer the common questions too.

Autopilot replies to prices, hours and “stop” while you're busy.

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