Terms of Service.

Wassender is a software product operated by Genoun (“we”, “us”). By installing the extension, creating an account or buying a plan you agree to these terms. If you use Wassender for a business, you accept them on its behalf.

Wassender is a browser extension and online service that helps businesses prepare and send personalized messages to their own contacts, set up automatic replies, schedule follow-ups and view reports. It runs in your own signed-in messaging session on your computer. We may improve or change features over time.

Give accurate details and keep your login secure. You are responsible for activity under your account. One free allowance applies per person, device and network; creating extra accounts to avoid limits is not allowed.

Wassender is for messaging your own customers and contacts — people who gave you their number and expect to hear from you. When you use Wassender you agree that:

• You only message people who have agreed to be contacted by you, and you can show where that consent came from if asked.
• You honour every opt-out straight away (Wassender's opt-out list helps with this) and never message someone again after they ask you to stop.
• You do not send spam, unsolicited bulk or cold messages, or messages to bought, rented, scraped or generated number lists.
• You do not use Wassender for harassment, threats, fraud, scams, phishing, impersonation, misleading offers, illegal products or content, or anything that breaks the law where you or your recipients are.
• You follow the privacy, marketing and consumer-protection laws that apply to you, and the terms of the messaging platform you use.
• You do not resell, share or misuse accounts, try to bypass plan or device limits, or interfere with the service.

You are responsible for the content you send and the lists you use. If we receive complaints or see signs of abuse, we may pause sending, suspend or close the account without a refund, and cooperate with lawful requests from authorities or payment providers.

Free trial: new accounts get 1 hour of Unlimited, starting with their first campaign, with no payment needed. Sending pauses when it ends; you are never charged automatically.

Monthly and Yearly: one paid period at a time (30 days or 12 months) at the price shown at checkout. Monthly covers 1 computer; Yearly covers up to 3.

Lifetime: a one-time payment for Unlimited access for as long as Wassender is offered, on up to 3 computers. It is a licence for one account and cannot be transferred.

You can pay by card on our website or in the extension (processed securely by Stripe — we never see your card details), or by bank transfer or wallet in the extension with a receipt that we review, usually within hours. Prices are in US dollars unless shown otherwise.

If you dispute a payment with your bank instead of contacting us, we may suspend the account while the dispute is open. Please message us first — we resolve billing problems quickly.

Plans do not renew automatically unless you ask for it. When you pay for Monthly by card you can tick "Renew automatically each month" at checkout; it then renews every month at US$9.99 until you cancel, and we email a reminder 3 days before each renewal.

You can cancel auto-renewal anytime from Account inside the extension. After you cancel, your access continues until the end of the period you have already paid for, and you are not charged again.

Without auto-renewal, Monthly is a one-time 30 days. Yearly, Lifetime and payments by bank transfer or wallet are single payments and never renew.

See our Refund Policy.

We work to keep Wassender reliable but provide it “as is”, without guarantees that it will be uninterrupted or error-free, or that messages will be delivered. Third-party platforms may change in ways that affect the service. To the extent the law allows, our total liability is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses, or for actions a messaging platform takes on your account.

We may update these terms and will post the new date above; continuing to use Wassender means you accept them. You can stop using Wassender and delete your account at any time. We may suspend or end access for breaches of these terms.

Questions: hello@genoun.com or our contact page.